The Missing Community Manager Manual INDEX

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Understanding your community’s needs

• Is a forum right for my community?
• Is Discourse the right forum for my community?
• Why you don’t actually want to build a new bespoke collaboration platform

Getting a Discourse

• CDCK
• Other hosting providers
• Self hosting (hands off to Sysadmin Manual)

Creating your Community

• Basic customisations; branding, colours, simple add-ons like TCs
• Site texts
• Developing the culture of your community
• Categories
• Groups
• Tags
• Discobot

Building your community

• access control and visibility
• user signup - social logins - invite tokens
• invites - bulk invites
• growing a community
• combating ‘stage fright’
• encouraging a friendly community
• Seeding topics to build up the initial level of discussion

Adding features to your community

• Analytics
• Custom Wizard
• The Discourse Calendar plugin (official)
• What to do when your users ask for a ‘File Storage Area’

Advanced tools

• ‘Impersonating’ another user

Troubleshooting your community

• forgotten passwords and lost emails
• difficult people
• bad behaviour
• spam
• lack of conversation
• too much email
• corporate signature hell
• When a topic starts to ‘heat up’ and become a flame-war